It is with great pride and excitement that we announce the immediate availability of our new book, Driven to Perform: Risk-Aware Performance Management From Strategy Through Execution that can help you arrive at the right answer to this most important question! We wrote this book for everyone in an organization who is interested in applying performance management techniques to improve their work, incorporating consideration of risk into their decision-making at every level.
From the CFO to the VP of Sales to a service manager to the CIO, the how of performance management is presented in context and in practical terms. Not only are there separate chapters for Finance, Human Resources, IT, Sales, Marketing, Service, Supply Chain, Procurement, and Product Development, but the touch points for collaboration between these departments and the larger business network are also described.
Driven to Perform can help you answer questions such as:
- How profitable is this customer, really?
- Which product should we launch, given the risks?
- How can we systematically improve customer service and learn from the rich feedback Service can provide us?
- How can we manage the risks in our supply chain and comply with increasing global trade regulations?
- How can BI help each department do a better job?
- How can we save money by streamlining procurement?
- How can we optimize our sales territories?
- Which KPIs should we focus on?
- How can we improve communication between Marketing and our supply chain so that our promotions succeed?
What is the mission of this book?
Driven to Perform was written to bring together a variety of business-process improvement currents that have been flowing along separately, which now need to be explained in unison. Organizations are struggling with the increasingly global nature of business networks, with heavy regulatory and compliance requirements, and with stakeholder demands for accountability. There is an ever-expanding fountain of information, but a lack of disciplined methodologies for using it optimally. This book demonstrates how performance management can optimize every department in your organization, whether it's a community health clinic or a multinational corporation. We show how to "close the loop" between strategy, initiatives, execution, measurement and improvement. We illuminate performance management-the task of getting more and better information and using it to improve results and manage risk and compliance-as the path for success in the 21st century.
Why is this book different?
Unlike many books on performance management, Driven to Perform incorporates risk as a crucial part of all steps of performance management, and delves into great detail about specific areas of business practice and shows how performance management can be implemented in those areas. Driven to Perform was written to explain the role that software systems can play in supporting Performance Management processes. It is not an instruction manual for operating software, however. This book emphasizes holistic, strategic thinking, then shows how tactical solutions work to support strategy.
If there is one salient feature that makes Driven to Perform stand out, it is the consistent reference to context. Information is useless without context. Processes and policies will fail if they are implemented in isolation. This book consistently shows examples that are credible, because it relates them to overarching goals. Performance management is not a one-time exercise that will solve a company's problems forever. It is a practice that all stakeholders need to live and breathe, every day, and to modify as the context changes. This book provides the framework for creating a data-driven performance management culture that is contextual and relevant, even as conditions change.
Who is publishing this book?
The great team over at Evolved Technologist Press is publishing Driven to Perform. Evolved Technologist is a subsidiary of Evolved Media, a marketing, communications, and publishing firm that has created more than 19 books and scores of white papers, technical documentation sets, user guides, marketing materials, proceedings, and wikis since 2002.
How do I get started?
Nenshad Bardoliwalla, Stephanie Buscemi and Denise Broady.